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【Giftinlight Logistics Service Guide】

Dear customer, thank you for choosing Giftinlight! We are always committed to providing you with efficient and transparent logistics service experience. Please read the following carefully to fully understand the entire process from order placement to delivery.

🚚 Shipping Timeliness Commitment

After you confirm the order design layout, we solemnly promise to complete preparation and shipping within 3 natural days. Thank you for giving us the opportunity to demonstrate our professional service!

🌍 Global Logistics Duration

After the package is dispatched from the warehouse, international transportation generally takes 4-12 working days (the specific timeliness depends on your country/region and transportation route). We use multiple high-quality logistics routes to ensure your package arrives at the destination via the optimal path.

🔍 Real-time Logistics Tracking

Once your package departs, you can track the transportation trajectory in real time through the "Track your Order" function on the official website homepage. Click the link below to view the latest logistics status: [https://www.giftinlight.com/apps/parcelpanel]

Friendly Reminder: Logistics information may be delayed in updating during international transportation. Please be patient in case of special circumstances. If you haven’t received the package beyond the estimated timeliness, please first verify through the tracking system—our customer service team will always be ready to solve your problems.

📞 Dedicated Service Channels

We always believe that "your satisfaction is our pursuit". For any logistics-related inquiries:

📧Service Email:giftinlight@outlook.com

📱 WhatsApp: +86 13548026118

💬 Online Customer Service: Smart customer service system at the lower left corner of the official website

⏰ Service Hours: 9:00–18:00 (Beijing Time), Monday to Friday

Messages left outside working hours will enjoy priority response, and we promise to reply to your needs by 10:00 on the first working day.

✨ Every logistics service is a connection of hearts between us and you. Giftinlight looks forward to conveying warmth through details and making your shopping experience worry-free!

【Giftinlight Dedicated Care Guide for Custom Products】

Dear customer, thank you for choosing our custom service that carries your heartfelt intentions! To safeguard the unique value of each piece, we've carefully formulated exclusive return and exchange policies. Please take a moment to read the following terms—we'll escort your experience with professionalism and sincerity.

✨ Core Notes on Custom Services

To ensure every piece perfectly presents your exclusive sentiment, we adopt aconfirmation-to-productioncustom model: after you confirm the design layout and complete payment, our artisan team will immediately launch the exclusive crafting process. Due to the non-replicable personalized attributes of custom products (such as names/photos/handwritten text, etc.), we cannot provide regular no-reason return or exchange services, but we always promise the following exclusive guarantees:

📦 Exclusive Replacement Services

If your custom product has any of the following non-human-induced quality issues:

• Material damage/cracking

• Blurred/misaligned patterns

• Uneven carving depth

Please submit clear photos within 48 hours of receipt via:

📧 Email: giftinlight@outlook.com (mark the subject as "Quality Issue Feedback")

📱 WhatsApp: +86 13548026118

After verification by our professional quality inspection team, we will provide a free replacement.

Logistics Safety Protection

If the packaging is damaged or the product is broken due to transportation:

• Retain the original packaging and logistics documents

• Take photos of the damaged parts and outer packagingAnd immediately feedback via online customer service. We will:

• Bear all replacement costs in full• Assist in initiating the logistics claim process

• Prioritize expedited re-delivery

🔒 Special Protection Measures

• Dual-layer protective packaging: Custom products use aviation-grade shock-proof foam + double-layer reinforced cartons

• Professional quality inspection process: Each product must pass 5 quality inspection procedures before shipment

📞 Dedicated Service Channels

We understand your emphasis on custom products and are ready to provide professional support:

📧 Service Email: giftinlight@outlook.com (responds 9:00–18:00 on working days)

📱 WhatsApp: +86 13548026118

💬 Online Customer Service: Real-time communication window at the lower left corner of the official website

⏰ Service Hours: 9:00–18:00 Beijing Time, Monday to Friday

( Messages left outside working hours will be prioritized for processing by 10:00 on the first working day )

Let's jointly safeguard this precious intention—from the initial design draft to the final delivery, Giftinlight always uses ingenuity and professional services to create custom memories worth treasuring for a lifetime.