White Phantom Quartz Bracelet

For all orders exceeding a value of 39USD shipping is offered for free.

Returns will be accepted for up to 7 days of Customer’s receipt or tracking number on unworn items.

Every shipment is tracked & insured

Shipping policy

At MystiCo, we are committed to providing you with efficient and transparent logistics services to ensure that you receive your desired crystal jewelry as soon as possible. Here are the details of our logistics policy. Please read carefully to understand the entire process from placing an order to receiving the goods.1. Delivery deadlineWe promise to complete the shipment within 1-3 working days after you successfully place the order. Please note that weekends and public holidays are not counted as working days.2. Logistics timeOnce your order is shipped, the logistics time usually takes 4 to 12 working days, depending on your country and region.3. Logistics trackingWhen your order is shipped, we will send you another email with a logistics tracking link. You can click on this link to view the real-time shipping status of your package.Please note that there may be delays in updating logistics information, especially during international transportation. If you have not received the package within the expected time, please check the latest status through the provided tracking link or contact our customer service team for assistance.4. Contact usIf you have any questions about logistics or need further assistance, please feel free to contact us through the following methods:E-mail: MystiCo0518@gmail.comOnline customer service: Visit our website and click on the online customer service icon in the bottom right corner.Working hours: Monday to Friday, 9:00-18:00 (Beijing time)

Return and Exchange Policy

At Mystico, we are committed to providing you with products of the highest quality and the most satisfying shopping experience. If you are not satisfied with the products we offer, we will do our utmost to assist you in completing the return or exchange process.

Return Conditions

• Time Limit: You can submit a return request within 7 days after receiving the product. This is a seven - day no - reason return policy, meaning you don't need to provide a specific reason for returning the product within this time frame.
• Product Condition: All returned products must remain in their original, unused, and undamaged condition, and come with all original packaging and accessories. Please do not tear the label on the product, as tearing the label will render the product non - returnable.

Refund Process

• Initiate Return: Log in to your account, select the item you wish to return on the "My Orders" page, and fill in the reason for return as prompted by the system. After submission, you will receive an email containing the return address and detailed instructions. You can also choose to send an email to our email address, MystiCo0518@gmail.com. We will contact you within three working days after receiving the email and send you detailed return information.
• Shipping Cost: For returns caused by customer - side reasons, the customer shall bear the return shipping cost.
• Refund Handling: Once we receive and inspect the returned item and confirm that it meets the return criteria, we will process the refund within 5 working days. The refund will be returned via the original payment method.

Exchange Process

If you wish to exchange the product, please submit a return request first and then place a new order for the required new product. Please note that due to international logistics issues, the exchange process may be slightly delayed.For exchanges caused by our mistakes (such as sending the wrong product, quality issues, etc.), we will bear all related costs.

Special Precautions

• International Returns: Due to the complexity of cross - border logistics, the return process for international customers may vary. Please be sure to contact us for detailed return address and steps.
• Tracking Information: To ensure a smooth return process, please make sure to use a traceable logistics method and keep the logistics tracking number for easy reference.

Contact Us

If you have any questions or need assistance, please feel free to contact us through the following methods:

• Email: MystiCo0518@gmail.com
• Online Customer Service: Visit our website and click on the online customer service icon in the bottom - right corner.
• Working Hours: Monday - Friday, 9:00 - 18:00 (Beijing Time)

Thank you for choosing Mystico. We look forward to providing you with high - quality service and support!